Application Support Engineer (UK)

Location: City of London, United Kingdom

Department: Customer Consulting

Type: Full Time

Min. Experience: Experienced

REAL Software Systems (RSS) is seeking excellent customer consultants and analysts to provide world-class application support, project management and application training services to our customers.

REAL Software Systems is a worldwide leader in providing software solutions for the management of intellectual property rights and financial obligations related to profit participation, royalty, and revenue sharing agreements.

The Support Engineer role is dynamic and fast paced. An ideal candidate will be quick thinking, creative, and willing to learn. Team members work primarily on the support of our enterprise class software product and participate in all aspects of support, from training and upgrade project management through responding to issues and QA.

Team members often work concurrently on several projects of varying sizes. This work is done either independently or in teams, thus effective time management, teamwork, and communication skills are essential. With all the knowledge you will accumulate as an Application Support Engineer, there will be many opportunities to contribute to other organizational teams as well, including our database, software implementation, technical consulting and engineering teams. The position offers a great deal of varied and challenging work, and no two days are the same!

Responsibilities include:

  • Customer relationship management
  • Application training
  • Custom configuration testing
  • Upgrade project management
  • Application performance analysis
  • Application issue troubleshooting and management
  • Detailed requirements gathering

Desired Knowledge/Skills:

  • Experience with Microsoft Office applications
  • 2+ years’ experience with MS SQL Server (2008 or later) T/SQL
  • Project management, customer communication, or leadership experience
  • Excellent analytical and problem resolution skills
  • Resourcefulness and confidence under pressure
  • Ability to demonstrate self-motivation and ownership of assigned work
  • Effective time management skills


  • City of London (near Liverpool Street)
  • Must be eligible to work in the UK

Company Overview

REAL Software Systems (RSS) develops and implements software to support intellectual property commerce. RSS' proven deal management platform, Alliant, has been chosen by market leaders in Entertainment, Publishing, Music, Consumer Products, High Technology, and Life Sciences to manage the complexity and uniqueness of intellectual property rights, royalties, and revenue-sharing deals. RSS customers include organizations such as Abbott Laboratories, Activision Blizzard, British Broadcasting Company (BBC), Metro Goldwyn Mayer (MGM), Microsoft, Dell, Netflix, Electronic Arts, Public Broadcasting Service (PBS), Sony Computer Entertainment, Getty Images, Hasbro, Houghton Mifflin Harcourt, IBM, and other exciting organizations.


RSS is a medium-sized company currently located in Los Angeles, Boston, and London. Members of our team (even new ones) enjoy a unique amount of responsibility. We encourage collaboration and the open exploration of ideas. As a result, our team members feel that RSS has many of the most attractive features of a start-up with the security and rewards of a well-established company. RSS provides opportunities for rapid professional growth based on a team member’s interests and abilities. One of the greatest benefits of the RSS environment is its intellectually stimulating and interdisciplinary work setting.

Recruiting Philosophy

RSS looks for proactive, detail-oriented people who would thrive in an apolitical and merit-based environment. RSS is selective in its hiring process and offers opportunities for individuals of all academic backgrounds and levels of experience. RSS hires based on Aptitude, Attitude, Curiosity, and Experience (AACE), which allows us to find exceptional team members who display a positive attitude mixed with an insatiable curiosity to learn.

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