Application Support Engineer (US)

Location: Los Angeles and Boston

Department: Customer Consulting

Type: Full Time

Min. Experience: Mid Level

REAL Software Systems (RSS), a leading enterprise software company, is seeking excellent Application Support Engineers to provide world-class technical application support services to our customers.
 
RSS is a worldwide leader providing software solutions for the management of intellectual property rights and financial obligations related to profit participation, royalty, and revenue sharing agreements.
 
An ideal candidate for our Application Support Engineer role will be quick thinking, creative, analytical and willing to learn. Team members work primarily on the technical support of our enterprise class software including triage, diagnosis, and resolution of complex software issues.  They work concurrently on multiple projects and issues of varying sizes independently and in teams; thus effective time management, teamwork, communication, and analytical skills are essential.  This position offers a great deal of varied and challenging work with a lot of opportunity for learning and growth.
 
Responsibilities include:

  • Triaging, prioritizing and diagnosing customer technical issues
  • Managing customer issues to completion
  • Working with other groups to solve complex customer issues
  • This role does not involve travel, but does involve some regular after hours, weekend, and holiday work.

Desired Knowledge/Skills:

  • Degree in Computer Science, Information Technology, or other related field
  • Great analytical and problem solving skills
  • Experience working with Microsoft Office applications
  • Experience with enterprise class financial software
  • Experience with relational database systems
  • Networking and OS administration experience
  • 1-2 years of experience in supporting computer software

 
Must be eligible to work in the US without sponsorship.

Location:  Boston, MA and Woodland Hills, CA

Department: Customer Consulting

Company Overview

REAL Software Systems (RSS) develops and implements software to support intellectual property commerce. RSS' proven deal management platform, Alliant, has been chosen by market leaders in Entertainment, Publishing, Music, Consumer Products, High Technology, and Life Sciences to manage the complexity and uniqueness of intellectual property rights, royalties, and revenue-sharing deals. RSS customers include organizations such as Abbott Laboratories, Activision Blizzard, British Broadcasting Company (BBC), Metro Goldwyn Mayer (MGM), Microsoft, Dell, Netflix, Electronic Arts, Public Broadcasting Service (PBS), Sony Computer Entertainment, Getty Images, Hasbro, Houghton Mifflin Harcourt, IBM, and other exciting organizations.

Culture

RSS is a medium-sized company currently located in Los Angeles, Boston, and London. RSS is an apolitical environment where corporate hierarchies are purposely kept to a minimum. Members of our team (even new ones) enjoy a unique amount of responsibility. We encourage collaboration and the open exploration of ideas. As a result, our team members feel that RSS has many of the most attractive features of a start-up with the security and rewards of a well- established company. RSS provides opportunities for rapid professional growth based on a team member's interests and abilities. One of the greatest benefits of the RSS environment is its intellectually stimulating and interdisciplinary work setting.

Recruiting Philosophy

RSS looks for proactive, detail-oriented people who would thrive in an apolitical and merit-based environment. RSS is selective in its hiring process and offers opportunities for individuals of all academic backgrounds and levels of experience. RSS hires based on Aptitude, Attitude, Curiosity, and Experience (AACE), which allows us to find exceptional team members who display a positive attitude mixed with an insatiable curiosity to learn.

 

 

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